About the Customer Experience Bootcamp

This bootcamp will summarize the guidelines of the six customer experience disciplines while maximizing the benefits in a practical way. The obtained knowledge will be used as guiding principles for setting up a successful customer experience excellence practice. This course is also ideal for practitioners who are planning to become Certified Customer Experience Professionals (CCXP).

The Six Disciplines of Customer Experience Management​

About Certified Customer Experience Professional (CCXP)

The Certified Customer Experience Professional (CCXP) exam is the only industry wide, standardized credential for CX practitioners to demonstrate their expertise and accomplishments in the CX field. The CCXP is established by the Customer Experience Professionals Association (CXPA), a non-profit independent association organizing and standardizing the discipline of customer experience. Learn more about the CCXP.

The Bootcamp Agenda

Your Top 10 takeaways:

Your Authorized Resource and Training Provider

Mohamad El-Hinnawi, CCXP

One of ten globally Authorized Resource and Training (ART) providers for Certified Customer Experience Professionals (CCXP), a world renowned certification by the Customer Experience Professionals Association (CXPA). 

Mohamad is a seasoned and endorsed Advisor and Consultant, focusing on research, development, training and delivery of Customer Experience and Digital Transformation Strategies, Voice of Customer programs, Customer Journey Mapping, Channel Optimization and Design Thinking and Innovation. 

He has many publications on the topic of Customer and Digital Experience on designated platforms like CXPA Blog, Customer Think, Customer Value Creation Blog and CXM.world and he is a regular speaker in regional and international conferences.

More about Mohamad...

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Selected testimonisals

Codin Caragea
Head of Customer Experience, Bank Muscat

​I had the pleasure to work with Mohamad during the CCXP training sessions he delivered in Bank Muscat to more than 60 people. 

He is a passionate advocate of customer-centricity and combines diligently the CX theory with extremely practical examples in order to deliver the right messages to different categories of audience. 
He supported our CX team members to build strong competences and had a very positive feedback from all the trainees across the bank. 

​I strongly recommend Mohamad as a highly professional CX certified trainer to any company who is on a journey on designing and implementing a CX program.

Mohammad Aziz
Senior Manager of Customer Experience, Zain Sudan

​Simply, the advanced Customer Experience Management program was awesome! 5 days of an enriching CX content, Mr. El-Hinnawi have an outstanding facilitation/training skills combined with unmatched competency as an advisor in the state of customer experience; I do recommend Mr. El-Hinnawi for any company looking for developing customer-focused leaders, increasing the contributions of CX to the business and building organization capabilities that reinforce firm brand identity and reputation.

Ahmed Kassem
Customer Experience Manager, TE Data

I had the chance to attend “Advanced Customer Experience Management” training with Mohamed. Mohamed is a very knowledgeable trainer that has an easy & smooth way in delivering the required knowledge in addition to his hands-on experience as a CX practitioner which definitely adds a lot of value to the training program as well. He’s very flexible , he managed to squeeze the delivery of the training program to suit to our time constrains while maintaining world class delivery. I’d definitely recommend Mohamed to organizations that are looking to uplift their calibers’ CX skill-sets & I wish him continuous success as one of the authorized CCXP trainers across the globe! 

Akram Raffoul
Executive Board Director, Jacobsons Direct Marketing Services, LLC

Mohamad has an advanced exposure to and understanding of customer experiences. 
The Arab world lacks minds like Mohamad who represent a strategic knowledge bank at a time when the telecom industry needs to develop alternative to voice revenues banking on monetizing improved customer experiences and developing relevant customer journey maps.

Figures and Fees

Venue: TBD

Dates: TBD

Time: 9:00 am - 5:00 pm

Maximum participants: 20

Ticket price*:

• Regular ticket: $1,250

*Ticket prices include training material and toolkits, lunch, coffee breaks and refreshments for two days.

Terms & Conditions

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Disclaimer: The material covered during the course will prepare customer experience professionals to sit for the CCXP exam. A separate application need to be filed with the Customer Experience Professionals Association (CXPA). The course will provide highlights on the application process and on how the exam works. Professionals can sit for the exam after finalizing the application and choosing a testing location at one of the ISO Quality Testing Centres.